Content Operations Lead

About the role

As Content Operations Lead, you will play a critical role in ensuring that our partner’s content is not only clear and user-friendly but also accessible across various platforms. You’ll manage a team of writers to streamline content workflows, ensuring timely delivery, accuracy, and consistency across help articles, internal knowledge bases, chatbots, and more.

What you’ll do:

• Leading and empowering a team of writers: You’ll guide your team to produce impactful content that enhances user experiences, while aligning with strategic goals.
• Managing content operations: Oversee content creation and delivery from start to finish, ensuring smooth workflows and top-notch quality at each step.
• Optimizing workflows: Continuously improve content processes to increase efficiency, scalability, and effectiveness.
• Project management: Prioritize content initiatives, manage timelines, and keep content on track with evolving business needs.
• Ensuring quality standards: Uphold and elevate content standards to ensure consistency, accuracy, and alignment with best practices.
• Fostering collaboration: Work closely with stakeholders to keep teams and leadership informed on progress, roadblocks, and milestones.
• Driving continuous improvement: Leverage insights and data to identify opportunities for growth, driving innovation in content and operations.
• Leading through change: Advocate for adaptability, resilience, and a culture of innovation as you guide your team through a fast-paced, changing environment.
• Coaching and development: Foster a growth mindset, providing opportunities for professional development, feedback, and team empowerment.

What makes you ideal:

• Have extensive experience in content operations, strategy, or workflow optimization, with a proven track record in managing teams and projects.
• Have a strong background in creating high-quality, user-friendly written content that supports self-service experiences.
• Are passionate about making content clear, accessible, and impactful for diverse audiences.
• Excel at improving content processes, making workflows more efficient, and handling multiple projects at once.
• Have leadership skills to inspire, mentor, and coach a team while adapting to changing business demands.
• Use data and insights to guide decisions and continuously optimize content performance.
• Are comfortable in fast-paced environments and thrive in situations requiring flexibility and problem-solving.