Resolving Conflict

F4S provides data-backed cognitive and behavioral insights to help you achieve team harmony and create a healthy culture.
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The world’s top companies use us to bring out the best in their teams:
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Workplace conflict is bound to arise in any organization.

It’s your responses to conflict that can make or break a team.

With F4S, you don’t have to guess at solutions, or worse, allow problems to fester. 

Our people analytics and coaching platform assesses the distinctive work styles of individuals and teams, and provides evidence-based insights into the best ways to achieve harmony. 

Further, it pinpoints potential areas of friction so you can prevent and overcome unnecessary conflict.

Outcomes with F4S:

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Better understand, communicate with and motivate your team based on how each individual’s affinities play into team dynamics.

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Avoid clashes and project delays by understanding how to optimize your team’s decision-making process.

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Help people with even the most vastly different work styles gain empathy for each other and collaborate better together.

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How F4S helps with resolving conflict

Gain Mutual Understanding

When emotions run high, gain perspective with people analytics data. Detailed reports of individual work styles help your team members see from each other’s point of view.

Adjust Communication Styles

Does your teammate hone in on words and their meaning? Or do they focus on body language? F4S helps you personalize communication based on preferences.

Bond Through Coaching

Our AI and human coaches provide personalized coaching programs, such as boosting EQ, so team members can better understand themselves and others.

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Do a team culture check.

Your team culture plays a big role in how conflicts arise and get managed. With F4S, see the average motivation levels for 48 traits, along with the overall team range, giving you an idea of the general vibe or feel of your team and how it changes over time.

"There's a lot of focus on hard skills. But at a company, what's absolutely critical is communication and soft skills - the things most companies don't spend enough time focusing on. And F4S has been an amazing tool to help us do that."

Melanie Perkins
Co-founder & CEO, Canva

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Bond over affinities, embrace differences.

The Team Affinities report shows motivations that generate the most energy, enjoyment and “flow” for your team. If you’re looking for common ground, you’ll find it here.

But did you know that some differences are critical for team performance? Our Power of Differences report highlights the biggest gaps in team members’ work styles, bringing awareness to potential friction areas and encouraging team members to celebrate each others' uniqueness.

"F4S has been crucial for our Baraja teams, we have a debrief for all new team formations. It gives us direction for team compositions, hiring and conflict resolutions. There are so many “’AHA” moments."

Reshmi Buthello
VP of People & Culture, Change Management expert at Baraja

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Erase organizational conflict with personal coaching.

Coaching used to be cost prohibitive and used only for leadership and top performers, but not anymore. 

Now you can provide world-class coaching for all of your team members with our scalable personal coaching.

Our programs are tailored to your unique traits and goals; whether you want to improve wellbeing, boost your emotional intelligence, or develop conflict resolution skills, our AI and human coaches have got you covered.

"Coaching with Marlee helped me build deeper levels of self-esteem and how I valued myself vis-a-vis the greater world. It also taught me courage to believe in my beliefs, and that it is not about success or failure, but that we give it a go, a try."

Anonymous Coachee
After taking our program "Trust Your Gut Feel"

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How to resolve team conflict


Live demo: F4S for teams


People strategy for rapid growth


High-performing team culture

Behind the successful people you know, there’s a coach.

The world’s top companies use us to bring out the best in their teams:
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"F4S has helped me understand how I work and improved how I work with others (as I now understand key strengths.)

F4S is a central component of our people growth strategy at Canva and empowers us to harness our unique culture and optimise performance as we scale."

Cliff Obrecht
Co-founder & COO, Canva

Get started today

Book your free demo, download a guide or get started in the app.

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Predicting cultural challenges and how to align

An astounding 70-90% of mergers and acquisitions fail, according to Harvard Business Review1. Without a robust integration plan to successfully unite two company cultures, many organizations set themselves up for failure.

According to Mckinsey, 95% of executives describe cultural fit as critical to the success of integration. Yet 25% cite a lack of cultural cohesion and alignment as the primary reason integration efforts fail.7

Fingerprint for Success (F4S) can predict the likelihood of cultural synergy with 90% reliability and, in a revolutionary first, maps out a tailored integration plan to support M&A alignment. Read on to discover common cultural and business challenges in post-merger integrations – and how F4S helps organizations navigate them.

Outcomes with F4S:

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Understand the cultural fundamentals of the target company and acquiring entity on an individual and company-wide level.

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Discover similarities between entities to create greater efficiencies.

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Identify cross-cultural gaps to better navigate post-merger integration challenges.

Why is culture important to capture deal value in M&A integration?

Culture is a critical but often forgotten aspect of M&A integration (also known as post-merger integration). As much thought should go into cultural integration as the financial and legal aspects of a merger – ignore it at your peril.

Without giving company culture the attention it deserves, major organizational problems are almost a given. What is culture? Think of it as the ingrained aspects of an organization, such as leadership and communication styles, and company-wide behaviors, mindsets and social structures.2

At one end, you might have an established company with a traditional approach that prioritizes rigid processes and maintaining the status quo. On the other, the target company could be a fledgling start-up with an agile approach, out-of-the-box ways of doing things, and pioneering team members.

In jarring cultures like these, post-merger integration issues can easily arise. Add to this poor communication between leaders and employees, the departure of important personnel, underutilized talent, lack of motivation, and growing disharmony between the two parties and problems inevitably emerge.

Not only can cultural discord create friction, it can also sabotage the value of the deal. Naturally, any M&A agreement is undertaken to boost a company’s value – either through increased scale or cost savings – but when people aren’t properly considered, obstacles to successful post-merger integration arise and business output can drop.

Organizational culture directly affects the employee experience. As a result, the customer experience, business relationships and shareholder value are all impacted.3

Put simply, when there’s cultural friction, an M&A’s potential value decreases or disappears entirely, becoming one of the 70-90% of deals that fail.

Often, these challenges only arise after the deal is done. That’s why it’s essential to consider the cultural alignments and disparities of each organization well in advance. Organizations can then engage the right leadership, dedicated integration teams and advisory services to provide counsel on merging the two companies more effectively – and mitigate the risk of failure.

Beyond the initial cultural assessment, leaders and companies need to take steps to ensure a seamless and efficient M&A integration journey both during the M&A process and afterward. This is not to say there won’t be hiccups on the way to successful integration, but knowing what problems could arise and having an effective integration plan in place can empower leaders to pre-empt and identify problems before they do real damage.

How culture mapping can add value to mergers and acquisitions

Navigating the cultural challenges around M&A integration is a delicate procedure. Deeply understanding both team cultures well ahead of the deal and having a disciplined approach to successful integration is vital.

This is where F4S comes in. The F4S Culture Map allows you to dive into the fundamentals of each entity – the acquiring company and the target company. Using data, F4S’ 20+ years of research, and predictive analytics, the Culture Map pinpoints and forecasts personal and team motivations and attitudes. The comprehensive model and report indicates performance with statistics you can rely on in a contextualized setting.

When it comes to M&A integration, the benefits you can expect from the F4S Culture Map include:

Identify cross-cultural alignments

Knowing the similarities between the two entities enables you to optimize and build on them, and make these areas more efficient

Recognize gaps between entities

Identifying in advance potential points of conflict or miscommunication or where the integration is at risk of breaking down

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Reach goals sooner

Determining the right leadership team for the newly merged entity can help your organization kick its goals faster

In short, uncovering individual and company-wide working styles, communication preferences, and cultural values and affinities can reduce cultural friction in the post-merger integration phase and accelerate strategic objectives

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“F4S’ proprietary tools are designed to foster M&A success”

Josh says:
“F4S’ proprietary tools are designed to foster M&A success. Relying on these throughout the process of merging with or acquiring another company can not only improve organizational harmony, but also help companies reach the full value of the deal.”
Josh Ainslie, M&A Lead at Fingerprint for Success
Chris O'Brien
Michelle says:
“Fingerprint for Success builds on 20+ years of research to deliver robust people analytics and data-driven insight and learning. For companies undertaking M&A deals, this means a science-backed approach to integration that also prioritizes culture and people.”
Michelle Duval, Founder & CEO at Fingerprint for Success

Our methodology: 3 steps to predicting a successful M&A integration

Harnessing F4S’s extensive people analytics technology enables leaders and organizations to better predict potential cultural issues going into a merger. They can then create strategies to help tackle them.

F4S’ technology undertakes thorough due diligence with employees on both an individual and organizational level. Then, potential synergies and blind spots between two organizations can be mapped and visualized. Because strong integration leaders are such a crucial component of a successful M&A deal, F4S can also unearth the very best talent within the oganizations to unify and lead a successful integratrion.

Using validated and proprietary technology, F4S can accurately predict the cultural impact of bringing two entities together. Here’s what you can expect from the three-step process:

STEP 1: Assessing the team making the acquisition

Analyzing the culture of the organization making the acquisition on both an individual and company-wide level is an important first step. The goal of this part of the process is to deliver a snapshot of the current state of the acquiring organization.

Working styles, employee communication preferences, and cultural values and affinities are all unearthed, along with other key cultural attributes that make an organization tick. F4S technology even pinpoints X-factors (strengths or what makes a team or organization unique) to help determine the odds of success. Crucially, organizational or team blind spots are also identified. This allows F4S to forecast any challenges.

STEP 2: Assessing the team being acquired

An identical evaluation of the target company is the next step. Similar to Step 1, F4S analyzes individual and organizational work style motivations. Examples include communication styles, approaches to working, decision-making and cultural values and affinities. This can be performed across the entire organization or just on the leadership/C-suite team, depending on the needs of both entities.

STEP 3: Mapping cultural similarities and differences

Using empirical data gleaned from the first two steps, F4S assesses the similarities and differences between the two cultures. This uncovers where they overlap and where any issues are likely to arise.

This step also includes a complete analysis of what the newly merged culture will look like, an incredibly useful tool.

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F4S methodology: our approach to achieving M&A cultural alignment

Once F4S has assessed both company cultures and mapped the newly merged entity, the actual work toward successful M&A integration begins.

Again, F4S takes a step-by-step approach to the union of two organizational cultures. This is generally what the process entails.

STEP 1: Reporting on the newly merged entity

Entities receive a comprehensive report that details the newly merged entity, as well as predictions on successful merger integration.

The F4S report delivers the following outcomes:

  • Explores differences in company values, morale, and leadership, and suggests how best to address these in a strategy map
  • Nominates team members who can act as translators and ambassadors to allow the integration to succeed. The F4S Insights platform identifies top talent in selected contexts. This enables organizations to leverage these X-factor skills during and after the merger
  • Identifies team members who may struggle with M&A integration. For example, some employees can be at risk of establishing a toxic culture either during or after the merger. Organizations can support, develop, or redeploy these employees, or find another suitable solution
  • Forecasts commercial results. For example, based on the F4S motivation assessment, Organization 1 may be highly motivated to increase profits. Organization 2 may be less financially motivated. That focus in the newly merged entity may be diluted, resulting in business challenges and poor commercial outcomes

STEP 2: Delivering transition strategies

F4S lists the strategies required to make post-merger integration easier. These include customized workshops in the short and long term.

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  • An in-depth white paper with the detail you need to succeed
  • The F4S proprietary Culture Map tool can highlight strengths, blind spots, gaps, impacts, and recommendations across multiple teams
  • The Cultural Comparator calculates absolute and relative scores and compares them to one another

Frequently asked questions

What is M&A in legal terms?

Mergers and acquisitions is an area of corporate law. It generally involves two or more organizations that are fusing businesses. A combined company can result through merging, buying assets or shares, undergoing hostile takeovers, consolidating, or other types of transactions.4 5 6

What is integration in mergers and acquisitions?

Integration is the process that happens after a merger or acquisition deal. It’s where the organizational systems, operations, resources, and people of the target company combine with those of the acquiring organization.

Why is M&A integration important?

M&A integration – also known as post-merger integration – is a critical part of any merger or acquisition. The post-merger integration process helps two entities identify synergies, gaps, goals, and other aspects of each organization that they can optimize. By undertaking M&A integration due diligence, both entities are in a better position to realize the predicted value of the deal.

In what phase of M&A activity should integration planning begin?

Integration planning should kick off as early as possible – ideally at the very start of the deal. This can allow you to put effective integration teams in place and greatly increase the chance of success. It can also show employees across both organizations that thought has gone into post-merger integration, and that the newly combined company is focused on what matters. In turn, this can further help to mitigate many of the cultural challenges that could arise.

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  1. Christensen, C. M., Alton, R., Rising, C., Waldeck, A. (2011) 'The Big Idea: The New M&A Playbook'. Available at: Harvard Business Review
  2. Groysberg, B., Lee, J., Price, J., Yo-Jud Cheng, J. (2018) 'The Leader’s Guide to Corporate Culture'. Available at: Harvard Business Review
  3. Able, R. M. (2007) 'The Importance of Leadership and Culture to M&A Success'. Available at: Institute for Mergers, Acquisitions & Alliances
  4. 'Mergers and Acquisitions'. Available at: Georgetown Law,or%20merging%20with%20other%20companies.
  5. (2021) 'Mergers & Acquisitions'. Available at: Cornell Law School, Legal Information Institute
  6. Hayes, A. (2022) 'What Are Mergers and Acquisitions (M&A)?'. Available at: Investopedia
  7. Authors: Oliver Engert , Becky Kaetzler , Kameron Kordestani, and Andy MacLean, Available at: