Customer Support Analyst

Join our partner's customer support team to provide exceptional technical assistance and transform customer challenges into success stories.

Apply today

On-site/Remote/Hybrid

Hybrid

Employment Type

Full Time

Location

Kansas City

,

United States

About the company

Fast-track your career with the Marlee Talent Pool. We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by identifying key strengths for your CV, helping you discover a career direction you might not have considered where you can truly thrive, and guiding you to develop those essential soft human skills that close gaps in your resume.

Marlee's innovative approach then places you in teams where you'll flourish. Using cutting-edge motivational science, we connect you with roles in teams and within organizations that make your heart sing and help our partners build their dream teams.

About the role

As a Support Analyst, you'll be the first point of contact for customers in need of technical assistance. You'll combine quick thinking with genuine empathy to deliver solutions and support that matter while collaborating with global teams to enhance our partner’s customer journey.

Your role will include:

Supporting our partner’s customer queries across chat, email, and calls following the company’s established SLAs
Educating customers through product features and capabilities, helping them discover the full potential of the platform
Applying data analysis skills to evaluate customer challenges and develop lasting solutions
Assisting with technical implementations, troubleshooting, and identifying when to escalate complex cases
Creating clear, comprehensive technical documentation for both customers and internal systems
Researching solutions using approved resources to ensure accurate information
Building confidence in resolving customer cases with solutions that create mutual success

What our partner is looking for:

A natural problem-solver with a customer-first mindset
Active listening skills with an ability to understand and address customer needs
Enthusiasm for technology and technical problem-solving
Experienced in customer support

Ready to take your career to the next level?

Join our talent pool by clicking “apply” and completing your application for this role. You’ll be invited to answer questions about what motivates you. Our motivational science can match you to a role you love with people you love working with.

Apply today

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