Customer Program Manager

Explore this exciting opportunity where you’ll transform customer needs into impactful solutions. This role bridges the gap between technical innovation and customer success, ensuring our partner's groundbreaking Wi-Fi solutions create lasting value for their customers.

Apply today

On-site/Remote/Hybrid

Hybrid

Employment Type

Full Time

Location

Sydney

,

Australia

About the company

Fast-track your career with the Marlee Talent Pool. We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by identifying key strengths for your CV, helping you discover a career direction you might not have considered where you can truly thrive, and guiding you to develop those essential soft human skills that close gaps in your resume.

Marlee's innovative approach then places you in teams where you'll flourish. Using cutting-edge motivational science, we connect you with roles in teams and within organizations that make your heart sing and help our partners build their dream teams.

About the role

As Customer Program Manager, you'll play a vital role in translating customer needs into streamlined and scalable engineering and product strategies. You will also be working alongside cross-functional teams to ensure solutions are duly met and that customer expectations are attained while driving product documentation, software development, and ecosystem enablement.

What you’ll do:

Collaborate with customers and internal teams to gather and prioritize market requirements and help resolve technical challenges in a timely manner
Transform customer needs into detailed product specifications and roadmaps, converting customer feedback into actionable improvements
Lead customer support journey, establishing and monitoring performance metrics to create alignment between customer expectations and product development
Develop efficient support processes such as application notes, FAQs, and knowledge base articles to enhance response times and customer satisfaction
Define training requirements for internal and external teams and ensure comprehensive training materials to enhance technical knowledge are delivered

Who you are:

At least 10+ years experience in the semiconductor industry
Proven track record in program management or customer support, with a strong technical background in wireless and microcontroller products
Excellent ability to explain complex concepts to diverse stakeholders
Experience in cross-functional leadership and influence
Demonstrated success in translating customer requirements into project scope

Ready to take your career to the next level?

Join our talent pool by clicking “apply” and completing your application for this role. You’ll be invited to answer questions about what motivates you. Our motivational science can match you to a role you love with people you love working with.

Apply today

Other Roles

Sales Operations Coordinator

Take charge in coordinating order management and customer service operations, ensuring seamless product delivery are met while maintaining stakeholder relationships across the business.

Analytics Engineering Manager

Combine your technical expertise with a strategic vision to drive data-informed decisions, transform complex data into actionable insights and shape data strategy for business growth.