Sales Operations Coordinator

About the role

As a Sales Operations Coordinator, you will play a pivotal role of ensuring clear communication between all stakeholders and coordinating with departments to maintain comprehensive order knowledge.

Your key responsibilities include:

• Participating in daily stand-up meetings to review and discuss upcoming order deliveries
• Ensuring timely processing of open orders through shipping or rescheduling with customer approval
• Working with the Customer Services team to manage the Salesforce Ticket System and meet customer requests within the agreed SLA’s
• Reviewing quotes in Salesforce & SAGE to prevent issues with the invoicing process
• Providing updates and reports on machine orders during weekly Sales to Plan meetings
• Documenting installation issues in the ETQ system to ensure root cause analysis and problem resolution
• Identifying and developing system and process improvements to enhance service efficiency

Who you are:

• At least 5 years experience in Customer Services/Order Management environments
• Exceptional verbal and written communication abilities
• Proficiency in Windows and other tools such as Salesforce and SAGE 1000
• Strong organizational and administrative skills
• Collaborative and flexible approach with high integrity and a strong, results-driven work ethic