Customer Success Engineer

About the role

As a Customer Success Engineer, you'll play a vital role in ensuring the success of users in deploying and maximizing the value of WiFi HaLow solutions. You'll provide thoughtful technical support and creative solutions to complex challenges, while maintaining and improving knowledge resources that help others succeed. 

Your daily responsibilities include:

• Providing high quality technical support & guidance, offering practical solutions for technical issues related to WiFi HaLow IC and applying deep understanding of networking protocols to enhance customer experience.
• Developing and improving technical articles, guides, FAQs, and product documentation, ensuring that content is accessible for both internal teams and customers
• Working closely with engineering teams on solution development, bug reporting, and product refinement and using customer feedback/insight for product improvements.
• Utilizing tools such as Zendesk and JIRA to manage, track, and follow up on customer issues to improve support efficiency through smart automation and integrations.
• Partnering with technical teams to optimize data handling and ensure smooth platform connections through effective API implementation and database management.
• Ensuring customer success through proactive engagements and close guidance, including product training, demonstrations, and deployment processes.

What our partner is looking for:

• Bachelor's degree in Electrical Engineering, Computer Science, or related field
• At least 2+ years of technical support or customer success engineering experience
• Solid understanding of WiFi technologies, RF principles, and networking protocols
• Hands-on experience with APIs, data integration, and database management
• Proficiency with scripting languages like Python or Bash, with experience in using support platforms like Zendesk and JIRA
• Good communication skills; able to convey technical concepts clearly to non-technical users