IT Support Engineer

About the role

As an IT Support Engineer, you’ll be the first point of contact for employees needing technical assistance. In this role, you’ll also have the chance to work with various technologies and a wide range of projects to further build your engineering skills while delivering world-class customer service. 

Your day-to-day tasks:

• Provide outstanding customer service and technical support both on-site and remotely
• Troubleshoot issues and provide software support for different operating systems
• Debug common hardware problems with Windows and Apple devices
• Troubleshoot common software tools, including but not limited to Zoom, Slack, Google Workspace, etc. 
• Handle new hire IT onboarding and ensure a smooth first-day experience
• Manage and maintain office technology, including AV systems for meetings and events
• Basic administration of applications such as Google Workspace, Slack, Okta
• Create high-quality user-friendly documentation and knowledge guides, contribute to improving operational processes across teams
• Handle and assess complex requests; ensure that you can manage tasks to completion

Who you are:

• Experienced in multinational tech companies with deep understanding of cross-cultural communication
• Exceptional customer service skills with a strong display of empathy and hospitality
• Proficiency in administering Google Workspace, Okta, Confluence, JIRA, and Zoom, with advanced Slack communication skills
• Adept in network troubleshooting and experienced with MDM applications for Mac and Windows
• Strong multitasking abilities and priority management skills to handle technical challenges with patience and clarity